Knowledge & Answers
Questions, answered.
Everything you need to know about our natural ingredients, burn times, daily prayer rituals, fast shipping, and damaged-product returns.

Handcrafted in India
100% Charcoal-Free & Hand-Rolled
27 answers across 7 topics
The product
Split bamboo, wood powder, natural halmaddi resin and pure fragrance oils. No charcoal, no synthetic fixatives.
Yes — flowers, resins, sandal base oil and steam-distilled fragrance oils, kneaded and rolled by hand. Nothing synthetic goes into the paste.
55–60 minutes per stick, depending on the blend and the draught in your room.
Hand-rolled and shade-dried in Mysuru, Karnataka, then boxed and shipped from our workshop in Champapet, Hyderabad.
Burn in a ventilated room and never leave an ember unattended. Our blends are charcoal-free, which produces noticeably less smoke.
Fragrance & rituals
We offer 14 products across Premium Dhoop, Luxury Dhoop, Luxury Incense and Premium Incense — browse the full range in our collection.
Dhoop is a bambooless solid stick with a dense, longer-held fragrance. Incense sticks are hand-rolled on a bamboo core for a lighter daily burn.
Premium Dhoop includes Rose and Mogra. Luxury Dhoop includes Oudh, Bakhoor, Lavender and Kesar Chandan.
Yes, that's what it's made for — everyday prayer, meditation and evening stillness, not occasional use.
Orders & delivery
Boxes leave our Hyderabad workshop within 48 hours of payment confirmation. Metro deliveries arrive in 3–5 working days, the rest of India in 4–7.
Complimentary on orders above ₹350. Below that, a flat ₹60 handling and courier fee applies at checkout.
Yes, to over 40 countries by tracked international courier, typically 7–14 working days. Import duties, where applicable, are the recipient's responsibility and aren't included in the order total.
You'll get a tracking link by email and SMS once your order is handed to the courier — or check its status any time from your orders page.
Write to us as soon as possible — if it hasn't left the workshop yet, we can usually amend or cancel it. Once it has shipped, our returns policy applies instead.
Payment
UPI (GPay, PhonePe, Paytm) and credit and debit cards. We currently don't offer cash on delivery.
Card and UPI payments are processed by our payment gateway partners — we never store your full card number or CVC on our servers.
Returns & care
Return requests can be raised only if the product arrives damaged. Write to us within 48 hours of delivery with your order number and a clear photo of the damaged product.
5–7 working days after we receive and inspect an approved damaged-product return, refunded to your original payment method.
Return requests raised after 48 hours of delivery cannot be accepted.
In the cotton-paper sleeve, away from sunlight. The blend keeps its full character for eighteen months.
Gifting & wholesale
Yes — we can prepare curated selections from the four product collections for weddings, festivals and corporate gifting.
Yes — curated sets of three to twelve fragrances, with engraved brass holders, made for weddings and corporate gifting.
Yes, wholesale orders start at 50 boxes — write to aadhyaincenseco@gmail.com and we'll send pricing and lead times.
Our workshop and store are at Super Homes Madhuram, Champapet, Hyderabad, open by appointment — find directions on our store locator page.
Packaging & sustainability
The outer box is FSC board with gold foil, the inner sleeve is unbleached kraft. Everything except the foil is home-compostable.
Pale grey and low-falling, unlike charcoal ash. Sweep it into your compost or simply discard it — there's nothing synthetic left behind.
No — none of our blends do, ever. That's also why they burn with noticeably less smoke than a typical charcoal-based stick.
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