Customer Guarantees
Dispatch within 48 hours from our Hyderabad workshop, complimentary shipping on orders over ₹350, and easy returns within 48 hours of delivery if the product arrives damaged.
Handcrafted in India
100% Charcoal-Free & Hand-Rolled
Orders leave our Hyderabad workshop within 48 hours of payment confirmation. Metro cities typically receive orders in 3–5 working days; the rest of India in 4–7 working days.
Shipping is complimentary on orders above ₹350. Below that, a flat handling and courier fee of ₹60 applies at checkout.
You'll receive a tracking link by email and SMS once your order is handed to the courier.
We ship to over 40 countries via tracked international courier. Delivery typically takes 7–14 working days depending on destination and customs clearance.
Import duties and taxes, where applicable, are the responsibility of the recipient and are not included in the order total.
Return requests can be raised only if the product arrives damaged. Please write to us at aadhyaincenseco@gmail.com within 48 hours of delivery with your order number and a clear photo of the damaged product.
Requests raised after 48 hours of delivery cannot be accepted.
Customised gifting orders are final sale and not eligible for return unless the product arrives damaged.
Once a return is received and inspected, refunds are processed to the original payment method within 5–7 working days.